Shipping and returns
Written plainly, because nobody should need a lawyer to work out when their golf balls arrive.
Shipping
Turnaround
We print the next business day after your order is placed. Orders received before 2pm on a business day usually go into that same day run. Delivery time starts once the order leaves us.
Delivery options
- Standard five to seven business days, free on every order.
- Express two to three business days, $10.
- Overnight next business day to metro addresses, $25.
Remote and regional addresses can add a day or two on standard delivery. Overnight is not available to every postcode; if yours is outside the network we will contact you and refund the difference rather than quietly downgrade the service.
Tracking
A tracking link is emailed when the parcel is collected. If the tracking has not moved in two business days, email us and we will chase the carrier for you.
Returns
Printing errors and faults
If we printed something other than what you approved, or the print quality is not up to standard, we reprint the whole order at our cost and pay return freight. Send a photo to orders@personalisepar.com.au within 30 days of delivery and we will sort it.
Change of mind
Personalised balls cannot be resold, so change of mind returns are not possible once printing has started. If you contact us before the print run begins, we will cancel and refund in full.
Your rights
Nothing in this policy limits your rights under Australian Consumer Law. Goods that are faulty, not as described, or not fit for purpose are covered regardless of what is written above.
At a glance
- Print turnaroundNext business day
- StandardFree, 5 to 7 days
- Express$10, 2 to 3 days
- Overnight$25, next day metro
- Reprint window30 days
- Ships toAustralia wide
Quality guarantee
Every order is checked by a person before it is packed. If it is not right, it does not ship.